Privacy & Cookies

Whilst the Data Protection Act does not apply to your pets, we do collect personal information (or Data) from you (as their owners) if you enquire about or book any of our pet care services.

We use the data collected for the purposes of:

  • providing you with the goods or services you have requested
  • contacting you to inform you of the well-being of your pet whilst in our care
  • contacting you in the event of a query about a booking you have made with us
  • liaising with your veterinary provider (or ours) in the event that your pet requires urgent medical treatment
  • keeping our internal records and accounts

K9 Komfortz will not use your data for direct marketing, unless you have expressly consented to our doing so. We would love to use photos of your pets in our advertising, but if you DO NOT want us to do this you can ‘opt out’ of any advertising and/or marketing communications at any time by contacting us. We will never post any personal data about you on our website or share this information with third parties.

Links to other websites

This website may contain links to other websites offering complimentary services or products to pet owners. K9 Komfortz has no control over the content or privacy settings of these websites and visitors therefore do so at their risk.

Our use of your personal data

K9 Komfortz is required to keep our records for a period of 5 years for taxation purposes. These records may contain a limited amount of personal data relating to your booking. Unless we are obliged (or permitted by law) to do so, your data will not be disclosed to third parties. All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

Speculative data will be destroyed after a period of 12 months.

Use of third party providers or services

K9 Komfortz may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, host provider facilities. Any data used by such parties is used only to the extent required by them to perform the services that K9 Komfortz requests.


Data security is of paramount importance to K9 Komfortz and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any data collected.


This website may place certain Cookies on your computer in order to improve your experience of using the website and to help us gather information that will improve our range of products and services. All Cookies used by this website are used in accordance with current UK and EU Cookie Law.

A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit our site. The tool is used by many websites to help collect information about the patterns of behaviour of customers, such as how many people visit and return to the site, and to make certain parts of the website function properly. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed.

Please note that we do not store credit card details on our website.

Accessing Personal Data

You have the right to ask for a copy of any personal data we hold about you. In the event that you need to make a request, please put your request in writing, accompanied by cheque or postal order payment for £10.00. On receipt of a written request and payment, your data will be supplied within 40 calendar days.